At Castle Sporting we strive to protect your privacy and rights. We have set forth this statement to explain the information we collect from you, how we use that information, and your legal rights regarding that information, which complies with GDPR Policy effective from 25th May 2018.
Who has access to my information?
The information you provide is controlled by Castle Sporting Services of 54 Oakdale Grove, Shipley, BD18 1NX ("Data Controller").
What information do we collect and how do we use it?
When you place an order, we need to know your email address, delivery and billing address, and optionally your telephone number, which helps us contact you urgently if there is a problem with your order.
If you choose to pay by credit or debit card, you will be asked to provide your card details on a secure form using 128-bit encryption. These are sent highly encrypted and held securely by Protx, our payment solution provider. We do not get to see your card details, and we do not store any card details on our web servers.
When you choose to contact us through a web form, we need your name, email address, and telephone number. This information is used to contact you if we need to respond to your question.
We use a cookie to store your basket contents and log your into your account during your visit.
We may from time to time analyse your personal information and profile to enable us to review, develop and improve our products and services which we offer and to enable us to provide you with relevant information through our marketing programme. If you do not wish to receive information regarding new products and services, company news, or changes to this website, you may opt-out by setting your preferences under your account.
We may use your personal information in the prevention and detection of fraud.
We may use your information to administer any prize draws or competitions you may enter.
How do we protect your information?
When you place an order with us, we take all reasonable steps to ensure your personal information is stored safely on our servers. Only employees of Castle Sporting Services Ltd (the Data Controller) who handle the technical management of our website can access your information. Only the Data Controller will process your information for completion of your order. In accordance with UK Data Protection legislation we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot however guarantee the security of any data you disclose to us online.
Do we disclose your information to third parties?
We do not sell, trade or rent your personal information to third parties.
We employ other companies and individuals to perform functions on our behalf. These may include packaging companies to fulfil orders, couriers to make deliveries, Royal Mail to send post, and marketing companies to inform you of our new products and services. These companies will have access to your personal information, but may not use it for any other purpose and are required to process the data in accordance with UK Data Protection legislation.
Your consent and rights
By using our website you consent to the collection and use of this information by Castle Sporting.
Your Rights Under GDPR
The right to be informed – How and when we collect your data
Right of access – Request a copy of all information held and query why it is being processed
Right to rectification – Correction of all data being held on file
Right to data portability – Reuse the same information on multiple services
Right to restrict processing – Block any further processing of your data
Right to be forgotten – The ability to have all of your data deleted
Right to object – Object to marketing information
Automation and profiling rights – Protect your information against automated decisions from systems
Please note the information you provide will not be transferred out of the UK.
Under UK Data Protection legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by post or email) to the address below.
Castle Sporting Services, 54 Oakdale Grove, Wrose, Shipley, BD18 1NX
Registered in Cardiff, Company Number 2486630.